Patient Info

Finding Us & Clinic Information


We are conveniently located at 15 Princes Highway, Werribee. Free parking is available at rear of building. There is a ramp for wheelchair access from car park. We provide a wheelchair for patient use. Please talk to our friendly reception staff for assistance.

Werribee Train Station and Bus Terminal are approximately 700m away, or a five minute walk.




Appointments


To book an appointment, please call us on (03) 9741 1200 and one of our friendly reception staff will help you. Alternatively, you can book online appointments through our website, Facebook page or through Automed Systems AMS CONNECT App for IOS or Android. Please note, we request you to call us if you wish to book an appointment for the Skin Cancer Clinic or Cosmetic Medicine as these are generally long appointments. Our staff will be happy to answer any questions, and help you to book an appointment.

We make every effort to accommodate your preferred time and doctor. Our doctors will always attempt to keep to appointment times. However, if there is an unforeseen delay or your doctor is called away, or is attending emergencies, our staff will attempt to contact you to notify of the delay.

We welcome walk-ins and endeavor to see them as soon as possible. If waiting times are significantly long, we request that you consider booking an appointment at the next earliest available time; our friendly staff will be happy to help you. Long Appointments We aspire to provide you with high quality medical care in a warm and friendly atmosphere. We believe each patient should be given adequate time during consultations. Please consider booking a longer appointment if you believe you require it, so we can continue to provide you an excellent service. Examples of longer appointments include (but are not limited to):​

  • New patient’s/first appointment
  • Two or more health concerns
  • Skin Cancer Clinic
  • If you want us to see more than one person (partner/child/parent/relative), please book separate appointments for each person
  • Employment/insurance/taxi medicals

If in doubt, please ask our friendly reception staff.




Billings and Fees


We bulk bill all medical consultations. Please be aware, you may incur out-of-pocket expenses for some services not covered by Medicare. Due to rising operational costs, we may charge you a small fee for some services such as medical consumables used as part of your treatment to cover these additional costs so that we can continue to provide you with high quality care. Some medical procedures may also attract out of pocket expenses and it depends on the complexity of the procedure. A list of these charges are available at reception, and your doctor will advise you of the estimated out-of-pocket expenses at time of your consultation.

All Cosmetic Medicine, Travel Clinic and some Skin Cancer Clinic consultations will be privately billed.

Employment medicals, Insurance medicals and Taxi medicals cannot be bulk billed, and attract out-of-pocket expenses. Please speak to our friendly reception staff for a list of fees.

A fee will be charged for workcover and TAC at time of consultation. We will provide you with invoice to claim your funds back through the respective agencies.

Private patient’s standard consultation during business hours is $80 and afterhours is $120.

We request you to settle all outstanding accounts at time of consultation. We accept Cash, EFTPOS, Visa, Master Card, Amex and Diners Club. An additional fee may be charged for accounts not settled on same day to cover administrative costs.




Cancellation Policy


Our reception staff will make every effort to send you a reminder 24 hours prior to all long appointments. Please inform us if you cannot attend a long appointment so that we can help you reschedule your appointment at the next earliest, available time. A failure to attend or cancellations within 24 hours will attract a fee. All Skin Cancer Clinic appointments, cosmetic medicine treatment appointments and Travel Clinic appointments will need to be guaranteed with a credit card at time of booking.




Results


Our staff do not give results over the phone. If you wish to be advised when your results become available, we can call you and help you book an appointment so that you can discuss your results with your doctor. Otherwise, you are welcome to book an appointment a few days after you had your tests done. In the event of a clinically significant result, we will contact you to offer an appointment to discuss these results with your doctor as soon as possible. Please ensure that we have your current contact details.




Reminder Service


We are committed to providing you and your family with preventative care. We operate a structured reminder system using modern technology which helps us identify patients who are due for their preventative medical care. Some examples of this would be people who may be due for their yearly flu vaccination, a pap smear, a mole check or a health and wellness check. If you choose not to be part of this system, please advise our staff in reception and complete a form.




Interpreter Service


We welcome patients from all ages and backgrounds. We can organise an interpreter service if you prefer to speak in your language. While booking your appointment, please let us know if you would like us to book an interpreter. Please ensure you give us adequate notice if you need an interpreter, and you may need to book a long appointment. We are always committed to providing you with high quality medical care, ensuring you completely understand the nature of your health concerns, and that you receive holistic care with a patient centred approach in managing all your health care needs.

Our doctors currently speak English, Hindi and Telugu. We are a team of keen learners and are enthusiastic to upskill and learn new languages as we love travelling and meeting people from different cultures and backgrounds. Please refer back to our website as we will keep expanding our services to serve the wider multicultural community of this great nation.




Prescriptions and Referral Letters


It is our practice policy that all prescriptions (new or repeat scripts) and referral letters (new or renewal) require you to make an appointment with your doctor. It is only under exceptional circumstances that your doctor may provide you with a repeat script if you are unable to attend an appointment and require a medication as part of your chronic illness. The decision of your doctor will be final in this matter. Small additional costs may apply to cover administration costs such as using a secure, registered post. We kindly request you only use this service in exceptional circumstances. Scripts for opiates, benzodiazepines or similar medications cannot be mailed to you, and you will need to make an appointment with your doctor.




Home Visits


We may be able to provide home visits from 2018 in special circumstances. Please give us adequate notice as this needs to be co-ordinated at multiple levels, and we have to ensure adequate cover is available on the floor while some of our staff are away on home visits. Home visits are bulk billed for patient’s who hold a valid Medicare card. For private patient’s, please speak to our reception staff to obtain an estimate of our fees




Compliments and Feedback


We pride ourselves on our commitment to providing excellent service in a warm and friendly atmosphere. We request you write to us with your concerns, feedback, compliments or suggestions. We value your input and will strive to continue to improve our services as your satisfactions is our only goal always. Our business operational staff will contact you as soon as possible to explore your concerns and offer you feedback. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner on 1300 582 113




Pathology


We have onsite pathology service for your convenience.




After Hours Medical Care


Please call 132660 for after-hours medical care.





Meet Our Team

Our Services

Contact Us

Please contact us via this website or email without disclosing confidential information.

Opening Hours

Monday - Friday             7am - 10pm​

Saturday - Sunday         9am - 6pm​

Public Holidays              9am - 5pm

Address

15 Princes Highway,

 Werribee VIC 3030

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